Returns & Refunds
Please read our policy carefully before you buy.
Our Policy at a Glance
- All sales are final, except for items that arrive damaged or defective. Any other return or refund approved by a manager is subject to a 25% restocking fee.
- Delivery damage must be reported within 24 hours of delivery, with photos. Damage reported after 24 hours cannot be accepted.
- We are not responsible for measurements. Items that do not fit your space, doorways, hallways, stairs or elevators are not considered defective.
- Clearance items and mattresses cannot be returned.
- Refund requests for manufacturing defects must be made within 7 days of delivery.
- Items must be returned in their original packaging.
- All refunds require manager approval.
- Delivery fees are the customer's responsibility and are not refunded.
- Approved refunds go back to your original payment method and may take up to 7 days to process.
Damaged or Defective Items
We inspect every order before it leaves our showroom, but if your furniture arrives damaged or has a manufacturing defect, we want to make it right. Please inspect your items at delivery and note any visible damage with our delivery team. Any delivery damage must be reported to us within 24 hours of delivery. We cannot accept fault for damage reported after 24 hours.
How to Request a Refund
- Contact us within 24 hours of delivery for delivery damage, or within 7 days of delivery for manufacturing defects, by emailing online@furnituresourcefl.com or using our Contact Us page.
- Include your order number, the name on the order, a description of the problem, and clear photos of the damage or defect.
- Keep the item in the original packaging it was delivered in. Items must be returned in their original packaging.
- A manager will review your request and may arrange an inspection. We'll let you know if your request is approved.
What Is Not Eligible
- Clearance items
- Mattresses
- Delivery damage reported more than 24 hours after delivery
- Defect claims made more than 7 days after delivery
- Items that do not fit due to incorrect measurements
- Items not returned in their original packaging
- Change of mind, color, size or style preference (unless a manager approves the return, in which case a 25% restocking fee applies)
- Damage caused after delivery, including by moving, misuse, pets or improper cleaning
- Normal wear and tear
- Items damaged during assembly or delivery by anyone other than our team
Delivery Fees
Delivery fees are not refundable. If a return pickup or replacement delivery is needed, applicable delivery fees are the customer's responsibility. See our Delivery & Installation page for current rates.
Approved Refunds
Once approved, refunds are issued to your original payment method, minus delivery fees (and minus a 25% restocking fee for any approved return that is not due to a defect or delivery damage), and may take up to 7 days to process. Purchases made with financing or lease-to-own are refunded according to that provider's terms.
Protection Plans
Accidental damage that happens after delivery is not covered by this policy. Our 4-Year Furniture Care Protection Plan covers many everyday accidents.
Questions? Contact us at online@furnituresourcefl.com or visit our showroom at 10300 Southside Blvd, Jacksonville, FL 32256.
