Privacy Policy
Effective date: October 28, 2026
Furniture Source ("we," "us" or "our") operates MyFurnitureSource.com and our showroom at 10300 Southside Blvd, Jacksonville, FL 32256. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
- Information you give us: your name, email address, phone number, billing and delivery address, and order details when you place an order, create an account, contact us, sign up for our newsletter, or chat with us.
- Payment information: payments are processed by our payment providers. We do not store your full card number on our servers.
- Financing information: if you apply for financing or lease-to-own, your application is submitted to and handled by that provider under its own privacy policy.
- Chat conversations: messages you send through our Expert Help chat, which may be answered by our team or by an AI assistant.
- Automatic information: your IP address, browser and device type, pages viewed, and similar data collected through cookies and similar technologies when you use our website.
How We Use Your Information
- To process and deliver your orders, including scheduling delivery and installation
- To answer your questions and provide customer support
- To handle returns, refunds and protection plan claims
- To send order updates and, if you opt in, promotions and newsletters
- To operate, protect and improve our website
- To prevent fraud and comply with legal obligations
How We Share Your Information
We share information only as needed to run our business, including with:
- Our e-commerce platform and website hosting provider
- Payment processors and financing or lease-to-own providers you choose to use
- Our live chat and customer support provider
- Delivery partners who need your address and contact details to deliver your order
- Email service providers that send our messages
- Authorities when required by law or to protect our rights and customers
We do not sell your personal information.
Cookies
We use cookies to keep items in your cart, remember your preferences, power our chat, and understand how our website is used. You can control cookies through your browser settings, but some features of the site may not work without them.
Your Choices
- Unsubscribe from marketing emails at any time using the link in any email.
- Ask us to access, correct or delete the personal information we hold about you by emailing us. We may need to keep certain records, such as order history, for legal and accounting purposes.
Data Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our website is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this policy from time to time. Changes take effect when posted on this page with a new effective date.
Contact Us
Questions about this policy? Email online@furnituresourcefl.com or write to Furniture Source, 10300 Southside Blvd, Jacksonville, FL 32256.
